We want you to love your Chuck-A-Rama gear as much as we love seeing you wear it!
Before ordering apparel, please review the product’s size chart carefully to find your best fit, as made-to-order items cannot be exchanged for a different size.
Returns & Exchanges
Because each item is made especially for you, we’re unable to accept general returns or exchanges, including returns due to sizing, fit, or a change of mind.
We know finding the right fit online can sometimes be tricky, so we strongly recommend reviewing the size chart on the product page before placing your order.
If your item has a manufacturing, printing, or other quality issue, please contact us within 30 days of delivery and we’ll be happy to help.
Damaged, Defective or Incorrect Items
Something not quite right? We want to know.
If your merchandise arrives damaged, has a printing error, or another visible quality issue, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include:
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Your order number
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A description of the issue
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A clear photo showing the damaged or defective area
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A photo of the item and tag, when applicable
Please contact us at guestservices@chuck-a-rama.com to submit your information. Once the issue has been reviewed and approved, an eligible item may be replaced or refunded.
Cancellations & Order Changes
Changed your mind? Need to update something? No problem as long as your order hasn’t entered production yet.
Use the order-management link provided in your confirmation email to cancel or make changes to your order before production begins.
Once an order has entered production, it can no longer be canceled or changed. If there is a quality issue after your order arrives, please contact us within 30 days so we can help find a resolution.
Refunds
Refunds are only available for qualifying damaged, defective, or incorrectly produced merchandise. Because products are made to order, refunds are not available for sizing issues, fit, buyer’s remorse, or other general returns.
If a refund is approved, it will be returned to your original payment method.
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PayPal: Approved refunds generally appear in your PayPal account balance within 24 business hours.
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Credit or Debit Card: Approved refunds generally appear in your bank account within 7–10 business days, depending on your financial institution.
FAQs
Merchandise purchased through the Chuck-A-Rama General Store cannot be returned or exchanged at Chuck-A-Rama restaurant locations.
Our online merchandise shop and restaurant operations use separate ordering and payment systems. For questions or concerns about a merchandise order, please email us at guestservices@chuck-a-rama.com so the merchandise support team can assist you.
Can I Use Chuck-A-Rama Loyalty Rewards, Coupons or Gift Cards?
Chuck-A-Rama restaurant gift cards, Loyalty Rewards points, coupons, discounts, and restaurant promotional offers cannot be used toward purchases from the Chuck-A-Rama online general store unless specifically stated otherwise.
Likewise, merchandise store promotions or credits cannot be redeemed at Chuck-A-Rama restaurant locations.
Accepted Payment Methods
The Chuck-A-Rama General Store accepts major credit and debit cards, PayPal, Google Pay, and Apple Pay.
Depending on your location, Klarna, Afterpay, and other local payment methods may also be available. Available payment options will be displayed during checkout.
International Orders
International orders may be subject to import taxes, duties, customs charges, or other fees.
Depending on your location and the items ordered, applicable duties may either be collected during checkout or charged upon delivery. Any applicable import duties or fees are the responsibility of the customer.
For specific information regarding customs requirements or fees in your country, please contact your local customs office.
Who Handles My Order?
The Chuck-A-Rama General Store is powered by Fourthwall, our merchandise and fulfillment partner.
Fourthwall serves as the merchant of record and handles merchandise order processing, payment processing, fulfillment, shipping, and order-related support.
If you have a question about an order, shipping, damaged merchandise, or a refund, please email us at guestservices@chuck-a-rama.com and the merchandise support team will be happy to assist you.
Still Have Questions?
We’re happy to help! Please reach out at guestservices@chuck-a-rama.com with your order number and any relevant details about your question.
Thanks for showing your Chuck-A-Rama love and for being part of the family. ❤️